f You wish to return the product You bought, there are few options to choose from:
- If You didn't create an account, fill the form (to be downloaded here) and email it to us together with an invoice that should have come to Your email at the moment of purchase,
- If You do have an account, log in, browse the history of Your orders and in the details of the one You are looking for, check the product You are wishing to return and email us about Your decision.
You have 14 days from the moment You receive our product to inform us about planned return. During following 14 days You need to send the product back to us, to the address we indicate in reply. This is Your only cost.
Than, within 14 days, we will return Your payment to the bank account given in the form. Should You return the whole order, the cost of original shipment will also be returned.
You do not have to inform us about the reasons of that decision. However, such information would help us make our product and services better. Please remember, that You can return to us only the products purchased in our online shop.
You also have a possibility of filing a complaint within 2 years from purchase, should the product turn out to be faulty.